Room Rates
All quoted room rates are per room per night, unless specified otherwise.
The special rates are including 21% tax and service and are applicable
for booking through Astabali.com
only. There will be high season surcharge.
High season in Bali is normally from July till August,
however September is also applied by some hotels. Other periods of high
season is on Chinese new year and Lebaran Moslem holiday. While peak season
is on X'mas till new year period which is normally from 20 December till
10 January.
(it will be subject to hotel's high season surcharge written on our hotels
page)
Room Types
Single Room means one room with one big bed or twin bed valid for one
person only
Double Room means one room with one big bed valid for two person
Twin Room means one room with two single beds valid for two person
Triple Room means one room with one double bed and one extra bed
Booking Procedures
To make a Booking & Enquiries
- We only use one FORM for booking and enquires.
- Please fill the BOOKING FORM / CONTACT FORM for reservation or any of
your request.
- All details are needed to process the reservation.
- Check again your email address before submitting the
request.
- To make sure you get the reply from us please open your bulk folder
(yahoomail), junk folder (hotmail), spam folder (gmail) and similar folder
for others, sometimes our reply goes to this mail folder.
Booking Confirmation
All reservation or request will be replied within 2 x 24 hours if the
time zone is different or within 1 x 24 hours if the time zone is the
same as ours.
To reconfirm the Booking
All confirmed booking shall be guaranteed with your valid credit card
details;
* Credit card number
* Card holder name
* Expiration date
* Bank name of the card
- 3 last digits number written on the back cover of visa / master card
- 4 digits number written on the front top cover of Amex
Those details shall be faxed to +62 361 944312. Sending through
email is not recommended.
Payment Procedures
* Your credit card is used to guarantee the reservation and will be charged
if there is any cancellation.
* This payment collection will be handled by our representative NOT by
the hotel.
* All payment will be converted into local currency using the exchange
rate on the date billing.
* We do accept Cash in US Dollars, Australian Dollars, Japanese Yen. USD
Dollar checks are welcome.
* Settlement of account should be made by Bank transfer and it should
reach into our bank account before clients arrival or
* All payment will be collected by our representative upon arrival in
Bali.
Payment for GIT Clients in High Season
50% deposit from the total room booked to be settled at least 21 days
prior to group arrival and on some hotels they might require 30 to 35
days prior to group arrival. The balance should be settled prior to group
arrival.
To Cancell or Amend the
Booking
Please use the provious correspondence to cancell the booking or to amend
the booking. Cancellation penalty will be applied based on our cancellation
policy.
Cancellation Policy
Cancellation for any services previously booked or in the case of no show
of the clients on arrival day. Cancellation may be occurring whenever
the hotel, restaurants, and other suppliers insist. However we will not
apply any cancellation fee unless the above mention circumstances occur.
No Show in Low Season
In case of clients no show during low season, one night no show fee will
be charged from the total of rooms booked.
No Show in High & Peak Season
In case of no show during high and peak seasons, the entire room nights
booked will be charged.
Liability
can not accept liability for any act or
comission whatsoever, whether negligent of otherwise of those airlines,
hotels or other providing services in connection with arrangements over
whom we have no direct control. We only act as agent for companies we
represent and disclaim any and all liability for property loss of damage
and or any and all damages directly or indirectly resulting from death
or personal injuries, which my be sustained on account of or arising from,
by reason of, or while engaged in any tour, whether due to the ownership
maintenance, use, operation or control of any aircraft, automobile, bicycle,
boat, vehicle, hotel, guesthouse, common carrier of otherwise, or whether
cause by failure of delay or by any transportation company, due to any
cause whatsoever, occurring during a tour under its management, sponsorship,
procurement or otherwise.
Voucher
The issuance of one voucher by agent detailing clear services to be provided
is required. A copy with the itinerary should be received prior to client
arrival.
|
